Refund and Returns Policy
Thank you for shopping at Baelynn. We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations.
Please read our refund and returns policy carefully to understand your rights and obligations.
7-Day Return Policy
If you are not completely satisfied with your purchase, you may return the product within 7 days of the delivery date for a full refund.
The product must be in its original condition, unopened, and with all original tags and labels attached.
If the product is damaged by any means won’t be refunded at any cost.
To initiate a return, please contact our customer service team at [email protected] and provide your order number and the reason for the return.
Our team will provide you with instructions on how to proceed with the return.
Refund Process
Once we receive your returned product, our team will inspect it to ensure that it meets our return policy requirements. If the product meets our criteria,
we will issue a refund to your original payment method within 7 business days.
Please note that the refund may take several days to appear on your account, depending on your bank or credit card company’s processing time.
Exchanges
We do not offer exchanges for our products.
If you would like a different product, please return the original product and place a new order for the product you would like.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team at [email protected] within 7 days of receiving the product.
We will provide you with instructions on how to proceed with the return or replacement of the product.
We may require photographic evidence of the damaged or defective product before processing the return or replacement.
Shipping Costs
You are responsible for the shipping costs associated with returning the product to us, except in cases where the product is damaged or defective.
We recommend that you use a trackable shipping method and purchase shipping insurance for your protection.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at [email protected].